New Freedom FAQ
Q: Is this service for seniors only?
A: The District Three Public Transit service is for all members of the public. Our drivers are fully trained to provide appropriate services to passengers with disabilities and our vehicles are equipped with wheel-chair lifts and tie-down points, but both young and people without disabilities are welcome on our all of our routes along with senior citizens and people with disabilities.
Q: If my appointment runs late how do I get home?
A: For the benefit of all passengers the New Freedom routes must stick to a consistent schedule. We ask that you try to schedule appointments so that you will not be required to stay past your route’s departure time. Most doctors can work with you to keep appointments within the available window if you explain your situation in advance. If there is no other option contact your driver or the reservations line as soon as possible and explain your situation. The driver will work with you and the dispatcher for an appropriate solution.
Q: I need to get to a location that is near one of your stops but is not a stop. Can I get a ride there?
A: To stay on schedule New Freedom routes may only deviate a very short distance from established routes. Call the reservations line to ask about specific stops. Many stops outside the district are served by local public transit services. You may be able to transfer to one of these other services if we're not able to make your stop.
Q: Can I park my car at the bus stop?
A: District Three has no agreements with property owners regarding parking. Many of the business owners whose parking lots we use as bus stops will tow your vehicle if you don’t have permission to park there. Neither District Three Public Transit nor the individual business owners will be responsible for damage to cars left at bus stops.
Q: Can the bus pick me up at my house?
A: To help as many passengers as possible the buses cannot deviate from their assigned routes.
Q: If I am finished early can we go home ahead of schedule?
A: The final decision for early return trips will remain with the driver. He/she carries a cellular phone and should give you the number. When you’re ready to return, call and inform your driver. If all of the passengers on a particular day are ready to go home early the driver may elect to run the return trip early.
Q: How can you afford to provide this service?
A: All public transportation programs are heavily subsidized by state and federal funds. The $1 fare paid by passengers, is used as local match for those funds. Local governments also contribute funds to match the state and federal dollars. There are several funding streams for transportation and each is distributed by a different funding formula.